Effective date: 1 January 2025
This policy explains how Datacave Pty Ltd handles personal information when you use this website, contact us, use the customer portal, or engage us for IT services. It is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who We Are
Datacave Pty Ltd, ABN 75 674 613 042, provides IT infrastructure, security, software, hosting, automation and support services in Australia. You can contact us about privacy at [email protected].
Information We Collect
We may collect your name, organisation, email address, phone number, message details, selected service area, portal account details, support requests, billing records and technical information needed to deliver services.
When protecting this website, portal and customer environments, we may also process IP addresses, device information, request logs, security events, authentication records and similar operational data.
How We Collect It
We collect information directly from you through the contact form, email, phone calls, the customer portal and support interactions. We may also collect technical information automatically through website hosting, security monitoring, access logs and analytics tools.
Why We Use It
We use personal information to respond to enquiries, scope and deliver work, provide support, host and maintain services, manage portal access, issue invoices, improve our website, monitor security, prevent abuse and meet legal or contractual obligations.
Disclosure
We do not sell customer information. Datacave is built around keeping customer information in house and limiting access to people who need it to deliver or support the work.
We only disclose personal information where you ask us to, where it is necessary to deliver a requested service, where required by law, or where needed to protect our systems, customers or users.
Overseas Disclosure
We do not sell customer information and we do not send it overseas as part of normal operations. If you ask us to set up or support a service that uses an overseas platform, or if the law requires it, some information may need to be handled outside Australia. We will take reasonable steps to protect it.
Security and Retention
We use reasonable technical and organisational safeguards such as access controls, encryption where appropriate, logging, monitoring and backup practices. We keep information only for as long as needed for the purposes above, unless a longer period is required for legal, accounting, security or operational reasons.
Access and Correction
You may ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why where required.
Complaints
If you have a privacy concern, contact us at [email protected]. We will review your complaint and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Updates
We may update this policy as our services, providers or legal obligations change. The current version will be available from the Privacy button on this website.